This Privacy Policy applies to the website https://suvcaravans.com.au/ (referred to as “the Website”), which is owned and operated by Rain Guardian Pty Ltd (ABN: 23 152 130 375) trading as SUV Caravans (referred to as “we”, “us”, or “our”). We are committed to protecting the privacy of your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By visiting our Website, submitting your personal information to us, or using our services, you consent to the practices described in this Privacy Policy.
1. What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
2. Collection of Personal Information
We collect personal information that is reasonably necessary for our functions and activities. The types of personal information we may collect include:
- Sales & General Enquiry Form: Name, email address, phone number, postcode, preferred dealership, department of interest, model of interest, and message content
- Brochure Download Form: Email address and postcode, submitted when requesting a product brochure
- Newsletter / Stay Updated Form: Email address and postcode, submitted when subscribing to receive deals, new arrivals, and updates
- Warranty & Repair Form: Purchase details, contact information, VIN number, invoice details, proof of purchase, claim information, and supporting documentation
- Service Request Form: Contact details, vehicle information, purchase details, service history, and supporting documentation
- Feedback Survey: Optional survey response indicating how you heard about us, collected after submitting an enquiry
- Automatically Collected Information: IP address, browser type, operating system, referring URLs, and website interaction data
3. How We Collect Personal Information
We collect personal information directly from you when you:
- Complete and submit forms on our website
- Subscribe to our newsletter or stay updated list
- Request a product brochure via our website
- Communicate with us via email, phone, or in person
- Attach files to our online forms
- Interact with our website and its features
4. Use and Disclosure
We collect, hold, use, and disclose your personal information to:
- Respond to your enquiries and provide requested information
- Send you product brochures and related product information you have requested
- Send you marketing communications, including exclusive deals, new arrivals, and travel inspiration, where you have subscribed or provided consent
- Connect you with your nearest SUV Caravans dealership based on your postcode
- Process warranty claims and repair requests
- Manage service appointments and requests
- Process payments through third-party providers
- Improve our products, services, and website
- Provide customer support
- Comply with legal obligations
Your personal information may be shared with individual SUV Caravans dealerships for the purpose of responding to your enquiry or connecting you with local sales and service support.
We use GoHighLevel (GHL), a third-party customer relationship management (CRM) platform, to store and manage contact records, send follow-up communications, and manage dealership leads. By submitting any form on our website, you acknowledge that your information may be stored in this system. GoHighLevel operates in accordance with its own privacy policy, available at gohighlevel.com/privacy-policy.
5. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial security measures. While we strive to protect your information, no data transmission over the Internet can be guaranteed to be 100% secure.
6. Your Rights
You have the right to request access to the personal information we hold about you and to request corrections. You may also opt-out of receiving marketing communications at any time. Specifically, you may request (by email) that we:
- Provide a copy of the personal information we hold about you
- Correct any incorrect personal information
- Not disclose your personal information for the purpose of direct marketing
- Destroy your personal information (where it is no longer required and not required by law to be retained)
7. Privacy Complaints
If you have a concern about how we have handled your personal information, you may submit a privacy complaint by contacting us by email. We will:
- Respond to your complaint within 7 days of receipt
- Take all reasonable steps to reach a decision within 30 days of receipt
If you are not satisfied with our resolution, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Phone: 1300 788 222
Email: admin@gcrv.com.au
Address: 873/883 Yaamba Rd, Parkhurst, Rockhampton QLD 4702
- Visit our Contact page to reach out online
- Contact your nearest dealership directly
- Speak to our sales team during your purchase inquiry