Question 1

How long is the warranty on my caravan or camper trailer?

Accepted Answer

All new SUV Caravans and camper trailers are covered by a 12-month warranty from the date of delivery, covering defects in material and workmanship under normal use. From 2025 onwards, the chassis is additionally covered by a 5-year fatigue warranty. This warranty applies to new units only and is non-transferable.

Question 2

What does the warranty cover?

Accepted Answer

The warranty covers defects in our assembly work, including general plumbing, electrical wiring and fitting, exterior panels, and the chassis (5-year fatigue warranty from 2025 onwards). It covers parts and labour for defects arising under normal use conditions.

Question 3

What is NOT covered by the warranty?

Accepted Answer

The following items are excluded: awnings, canvas, tents, zips and screens; batteries, tyres, brakes and wheel bearings (consumable wear items); mould or rust caused by weather or improper storage; damage from misuse, overloading, accidents or off-road conditions beyond design limits; paint and stone chip damage; and third-party branded components (e.g. Truma, Al-Ko, Arena, Renogy, Victron, AU Focus), which are covered separately under their own manufacturer warranties.

Question 4

Is the warranty transferable if I sell my caravan?

Accepted Answer

No. The warranty is non-transferable and applies to the original purchaser only.

Question 5

What can void my warranty?

Accepted Answer

Your warranty may be voided by: missing any scheduled service interval; leasing, hiring or loaning the unit; using it for commercial purposes; towing with a non-compliant vehicle; overloading beyond rated capacity; using unauthorised aftermarket parts; or failing to follow the care procedures outlined in the Warranty & Service Handbook.

Question 6

How do I make a warranty claim?

Accepted Answer

Submit a Warranty Claim Form through our Warranty & Repair page as soon as the issue becomes apparent — do not delay. Your submission should include: proof of purchase, photos and a written description of the defect, your contact details, vehicle registration and VIN number, and proof of completed preventative services. Claims are typically processed within 14 days of receipt.

Question 7

Can I take my caravan to any repairer for warranty work?

Accepted Answer

No. All warranty repairs must be directed by the SUV Caravans Warranty Department. Do not engage any external repairer without prior written approval from us. Costs of unauthorised repairs will not be reimbursed. If an inspection by a non-authorised repairer is unavoidable, reimbursement is capped at $80.

Question 8

Are services included in the purchase price?

Accepted Answer

No. Preventative maintenance services are billed separately at your dealership or authorised service agent. Service fees are not included in your purchase price.

Question 9

When are my services due?

Accepted Answer

Three services are required within your 12-month warranty period. The 1st service is due at 1,000 km or within 3 months of delivery; the 2nd at 5,000 km or within 6 months; and the 3rd at 10,000 km or within 12 months — whichever comes first in each case.

Question 10

What happens if I miss a service?

Accepted Answer

Failure to complete any of the scheduled preventative maintenance services will void your 12-month warranty. It is critical you keep to the schedule and retain all service receipts as proof.

Question 11

Where can I get my caravan serviced?

Accepted Answer

Services must be performed at an authorised SUV Caravans Dealership or an Authorised Service Agent. Keep all service receipts — they are required when lodging warranty claims.

Question 12

What should I prepare before dropping off my unit for service?

Accepted Answer

Book an appointment in advance — units cannot be left without a confirmed booking. Remove all personal belongings, unlock all compartments and doors, remove all padlocks, and notify us of any known faults prior to drop-off. Drop-off and collection are available during weekday business hours only.

Question 13

How much deposit is required to place an order?

Accepted Answer

A minimum deposit of 10% of the total purchase price is required upon order confirmation.

Question 14

Is there a cooling off period?

Accepted Answer

Yes. A 7-day cooling off period applies from the date of your order. During this time, you may cancel and receive a full refund of your deposit. After 7 days, refund decisions are at the sole discretion of SUV Caravans. Special or custom orders cannot be cancelled once placed.

Question 15

Can I return my caravan or camper trailer?

Accepted Answer

Returns may be considered within 24 hours of receiving the unit, subject to written approval from SUV Caravans Dealership Head Office. The item must be returned in its original, unopened, unused, and undamaged condition. A 20% restocking and administration fee applies to all approved returns. Registration and dealer delivery costs are non-refundable.

Question 16

What items cannot be returned?

Accepted Answer

The following cannot be returned: special or custom-order units; items that have been used, assembled, or installed; products without original packaging; spare parts, accessories and consumables; and any unit that has been registered or driven on public roads.

Question 17

How are refunds processed?

Accepted Answer

Refunds are issued by direct deposit only, into an Australian bank account held in the name of the purchaser. Processing typically takes 5–10 business days once banking details are received. If the original purchase was financed, the refund is paid directly to the finance provider.

Question 18

Who pays for transport if I need to return a unit?

Accepted Answer

The purchaser is responsible for all costs associated with returning an approved item to the place of manufacture. SUV Caravans does not cover return freight.

Question 19

When does ownership of my caravan transfer to me?

Accepted Answer

Ownership passes to you once full payment has been received and cleared by SUV Caravans. Until that point, the unit remains the property of SUV Caravans.

Question 20

When does the risk of damage pass to me?

Accepted Answer

Risk of damage or loss passes to you at the point of delivery. You should arrange comprehensive caravan insurance before or on the day you take possession.

Question 21

What delivery options are available?

Accepted Answer

Dealership pickup is our recommended option — it allows for a thorough handover and orientation. Freight delivery is available on request for customers who are unable to collect in person. Contact your nearest SUV Caravans dealership for a freight quote.

Question 22

How long does delivery take?

Accepted Answer

All delivery timeframes are estimates only. In-stock vehicles can generally be collected immediately after purchase completion. Freight delivery typically takes 1–4 weeks depending on your location. Custom order lead times will be provided at the time of order.

Question 23

Are there storage fees if I cannot collect my unit on time?

Accepted Answer

Yes. If you are unable to collect your unit within 24 hours of the scheduled delivery or collection time, storage fees may apply. Collections and deliveries are available during weekday business hours only.

Question 24

What tow vehicle do I need?

Accepted Answer

Your tow vehicle must be legally compliant and have the rated towing capacity for your specific caravan or camper trailer. It must be fitted with a correctly functioning electric brake controller. It is your responsibility as the owner to ensure your vehicle and setup remain compliant with Australian road laws at all times.

Question 25

What wheel nut torque is required?

Accepted Answer

All wheel nuts must be torqued to 160 ft lbs. Check torque before every trip, and re-check at regular intervals — especially when travelling on rough or unsealed roads.

Question 26

What is the maximum speed over corrugations?

Accepted Answer

We recommend limiting your speed to a maximum of 70 km/h over corrugated roads. Reduce tyre pressure on both the tow vehicle and caravan/camper trailer for rough terrain, and stop frequently to allow shock absorbers to cool.

Question 27

Are SUV Caravans cyclone rated?

Accepted Answer

No. SUV Caravans and Camper Trailers are not cyclone rated. In the event of a cyclone warning or natural disaster, you must leave your caravan and seek shelter in a solid, permanent structure immediately.

Question 28

Are the tare weights listed exact?

Accepted Answer

Tare weights listed in our specifications are estimates only. Actual weights may vary due to manufacturing tolerances, optional extras, and component variations. Always verify the weight of your specific unit before towing, and ensure your tow vehicle's capacity is not exceeded.

Question 29

Do I need to season the canvas before use?

Accepted Answer

No. Seasoning the canvas prior to use is not required for our camper trailers.

Question 30

How should I store my caravan when not in use?

Accepted Answer

Turn off all fridges and leave their doors open to prevent mould. Switch off all power sources including inverters and battery chargers. Charge your batteries at least once per month during extended storage. Store undercover where possible, and open and air the unit at least once a month to prevent moisture build-up.

Question 31

What should I do if I notice water getting in?

Accepted Answer

Open the caravan as soon as it is safe after any rain event and inspect for water ingress. Check seals regularly as part of routine care. If you notice water entering through the roof or walls within the warranty period, submit a Warranty Claim Form immediately — do not delay as prolonged moisture can worsen damage.

Question 32

Is SUV Caravans assembled in Australia?

Accepted Answer

Yes. SUV Caravans and Camper Trailers are assembled in Australia using a combination of Australian-made and globally sourced components. References to "manufacture" relate to the final assembly process carried out in Australia.

Question 33

Do you recommend insurance for my caravan?

Accepted Answer

Yes, strongly. We recommend all customers arrange comprehensive caravan or camper trailer insurance before taking delivery, as risk transfers to you at that point. Please note that a $395 administration fee applies if we are required to assist with insurance assessments or reports.

Frequently Asked Questions

Warranty

Servicing

Returns & Deposits

Delivery & Ownership

Towing & Safety

Ownership & Care

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