Tardis HR

Your tow vehicle must be legally compliant and rated to tow at least the ATM (Aggregate Trailer Mass) of the unit. It must also be fitted with a properly functioning electric brake controller. Always verify your vehicle's tow capacity before hitching, and ensure your setup complies with Australian road laws. It is the owner's responsibility to maintain compliance at all times.

Yes. All SUV Caravans and Camper Trailers that exceed the legal threshold require an electric brake controller fitted to the tow vehicle. Your brake controller must be correctly calibrated before every trip. It is your responsibility to ensure your tow vehicle meets all legal requirements.

In most states, a standard Australian car licence (Class C) allows you to tow a trailer within your vehicle manufacturer's rated towing capacity. If the loaded mass of your rig exceeds your licence conditions, an additional endorsement may be required. Check with your state's transport authority for specific requirements in your area.

All wheel nuts must be torqued to 160 ft lbs. Check torque before every trip and re-check at regular intervals — particularly when travelling on rough or unsealed roads.

We recommend limiting your speed to a maximum of 70 km/h over corrugated or rough unsealed roads. Reduce tyre pressure on both your tow vehicle and the unit for rough terrain, and stop regularly to allow shock absorbers to cool.

All new SUV Caravans and Camper Trailers are covered by a 12-month warranty from the date of delivery, covering defects in material and workmanship under normal use. From 2025 onwards, the chassis is additionally covered by a 5-year fatigue warranty. The warranty is non-transferable and applies to the original purchaser only.

Some components are sourced from reputable third-party brands including Truma (heating and hot water), Al-Ko (chassis and suspension), Arena (solar), Renogy (batteries and solar), Victron (power management), and AU Focus (cameras). These components are covered by their respective manufacturer warranties, separate from the SUV Caravans assembly warranty.

A minimum deposit of 10% of the total purchase price is required upon order confirmation.

Yes. A 7-day cooling off period applies from the date of your order. During this time you may cancel and receive a full refund of your deposit. After 7 days, refund decisions are at the sole discretion of SUV Caravans. Special or custom orders cannot be cancelled once placed.

Lead times vary depending on the model and current production schedule. In-stock units can generally be collected or delivered promptly after purchase completion. Build-to-order units have longer lead times that will be communicated at the time of your enquiry. Contact your nearest SUV Caravans dealership for current availability.

Three preventative maintenance services are required within your 12-month warranty period: 1st service at 1,000 km or within 3 months of delivery; 2nd service at 5,000 km or within 6 months; and 3rd service at 10,000 km or within 12 months — whichever comes first in each case. Missing any service will void your warranty.

No. Preventative maintenance services are billed separately at your dealership or authorised service agent. Service costs are not included in the purchase price of the unit.

All services must be performed at an authorised SUV Caravans Dealership or an Authorised Service Agent. Using an unauthorised repairer may void your warranty. Retain all service receipts as proof — they are required when lodging warranty claims.

Yes. SUV Caravans and Camper Trailers are assembled in Australia using a combination of Australian-made and globally sourced components.